Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

30-Day Return Policy

Eligible items must be unworn, unused, with tags and original packaging.

Restocking Fee:
A 15% restocking fee will be deducted from your refund for all approved returns to cover processing, handling, and inspection costs, except in cases of damage, defects, or errors on our part.

Exceptions:
No fee for returns due to damage, defects, or errors on our part.

You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@afriluxertw.com.
If your return is accepted, we will provide our Toronto return address. Buyers are responsible for return shipping costs. Items sent back without prior approval will not be accepted.

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Damages and Issues

Please inspect your order upon reception and contact us immediately. Email photos/videos within 48 hours if the item is defective, damaged, or incorrect so we can resolve the issue.

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Exceptions / Non-Returnable Items

We cannot accept returns on custom-made or made-to-order items (items produced specifically for an individual customer based on measurements, fabric selection, or special request), fashion accessories, sale items, or gift cards.

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Exchanges (Simplified)

Return the original item.
Once approved, place a new order for the desired item.

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Refund Timeline

We will notify you once we’ve received and inspected your return.

Processing: 3–5 business days after inspection
Bank processing: Up to 10 business days to reflect
If more than 15 business days have passed since approval, contact info@afriluxertw.com